TERMS OF SERVICE

Terms of Service:

By engaging The Clean Joy for cleaning services, you agree to the following terms:

1. Service Scope:

   • Our Cleaning Package includes the tasks specified in the checklist. Any additional services must be communicated, pre-arranged and agreed upon before the appointment.

   • If more time is required to complete the cleaning, you may request extra hours at an additional fee, subject to availability.

2. Pricing:

   • All pricing is subject to change based on the size of the property, frequency of service, and the scope of additional services requested.

   • Flat rates are based on the property size and estimated cleaning time. Additional charges may apply for requests outside of the agreed scope.

3. Payment:

   • A non-refundable deposit of 50% of the total service cost may be required to confirm your booking. This deposit is due upon scheduling the service and the remaining balance is due upon completion.

   • Payment is due upon the completion of the serviced hours/service.

   • We accept Paynow only. 

   • For recurring services, payment is due at the end of each cleaning session unless a subscription plan is agreed upon.

4. Cancellation & Rescheduling:

   • You may cancel or reschedule your appointment up to 24 hours before the scheduled time. However, the 50% deposit is non-refundable in the event of cancellation.

   • If cancellation occurs within 24 hours of the scheduled service, the full amount of the service will be due, and the 50% deposit will not be refunded.

   • If our team arrives at your property and access is not available or the home is not ready for cleaning, the 50% deposit will not be refunded and charged as a no-show fee. 

5. Liability & Damages:

   • By booking services with The Clean Joy, you agree to indemnify, defend, and hold harmless The Clean Joy or any proprietary and its employees, contractors, and agents from any and all claims, losses, damages, liabilities, and expenses (including legal fees).

   • The Clean Joy or any proprietary is not responsible for any pre-existing damage to the property, including but not limited to chipped paint, broken glass, or damaged furniture, unless such damage is caused directly by our cleaning team.

   • We will take reasonable precautions to ensure the safety of your property during cleaning. However, we are not liable for accidents or damages that arise from invisible or undisclosed hazards (e.g., loose floorboards, hidden obstacles).

   • Loss of Property: The Clean Joy or any proprietary is not liable for the loss of any personal property, valuables, or items left unattended or misplaced during the cleaning process. Clients are advised to store valuables (e.g., jewelry, cash, electronics) in a safe place prior to the service. In the event that items are found missing or misplaced, The Clean Joy or any proprietary will make reasonable efforts to locate them and return them to the customer, but we are not responsible for any lost property that occurs during the cleaning session.

6. Access to Property:

   • Clients must ensure that the property is accessible to the cleaning team at the time of service. If a gate, door, or room is locked, we are not responsible for the cleaning of those areas unless access is provided.

7. Satisfaction Guarantee:

   • If you are not satisfied with the service, please notify us within 24 hours of the cleaning. We will gladly assist and make reasonable efforts to address any issues by re-cleaning specific areas at no additional charge.

8. Privacy Policy:

   • We respect your privacy and are committed to protecting your personal information. Any personal details provided during booking will be used solely for service purposes and will not be shared with third parties without your consent.

9. Force Majeure:

   • The Clean Joy or any proprietary is not liable for failure or delay in providing services caused by circumstances beyond our control, including but not limited to extreme weather conditions, natural disasters, or emergencies.

10. Governing Law:

    • These terms and conditions are governed by the laws of Singapore. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Singapore.